FAQs

1. How long will shipping take?

Since we source high-quality products directly from international manufacturers to offer you the best prices, shipping times typically range between 7 to 15 business days depending on your location. Please allow 1–3 business days for order processing and handling prior to dispatch.

2. Will my items be sent in one package?

If you order multiple items, they may be fulfilled from different partner warehouses and dispatched in separate packages. Don't worry—you will receive separate tracking links for each package so you can follow their journey!

3. How do I track my order?

Once your order is shipped, we will send an automated shipping confirmation email containing your tracking number and link. You can track your package progress in real time directly on our website or via the provided link.

4. What should I do if my package is delayed or lost?

We work with trusted shipping carriers, but unexpected customs or transit delays can occasionally occur. If your tracking status hasn't updated in over 7 business days, please contact our support team at info@tthbay.com and we will happily investigate or issue a replacement for you.

5. Can I cancel or modify my order?

Because we automatically process orders with our fulfillment partners to ensure fast dispatch, we can only accept cancellations or address updates within 12 hours of placing your order. Please reach out to us at info@tthbay.com immediately if you need assistance.

6. What is your return and refund policy?

Customer satisfaction is our top priority! If your item arrives damaged, defective, or incorrect, please email us with photos/videos of the issue within 30 days of delivery. We will promptly arrange a free replacement or a full refund for you.